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This page lists some of our most frequently asked questions.

If you have a question that isn't answered on this page please click here to contact us.

Is there insurance cover for your cleaners?
Our agency has public liability insurance, which covers major damage over £100.00 . Bleach spills are not covered and should not be used by the cleaner. 

Do I get to meet my cleaner before the first clean?
The cleaner will call to arrange an interview at your convenience. Once you are with your cleaner and agreed to use our services, you can mutually arrange a regular clean day(s) and time. 

Will I have to be at home when my cleaner cleans?
 No, all our cleaners are vetted and have the facility to hold your house keys.  However, for the one off clean service, we request that someone is available on the day at the start and end of the clean.

Can I specify the day and time of clean?
 You can specify the day the cleaner can come between Monday and Friday. 

Who is responsible for providing the cleaning products and materials?
Our cleaners do not carry their own cleaning materials and therefore the client’s cleaning materials are used. However, please note that our cleaners are not authorized to use bleach and therefore alternative products must be used.

What happens if cleaner cannot come or if I go away?

If you go away on holiday etc and the cleaner is not required, please let us know as soon as possible and we will inform the cleaner.  You do not have to pay the cleaner for this period.  However, the agency fees are still payable.
 If the cleaner goes on holiday, we give our clients the option to have a replacement cleaner during this period or wait for the cleaner to return. However, the agency fees are still payable.

What happens if I am dissatisfied with the service provided by the cleaner?
 We do our best to ensure that only reliable, efficient staff is registered with the agency. If however, you are not happy with your cleaner, give us a call and we will replace her within 5 working days.

How does payment work?
Our rates vary according to area and client hours required. The agency fee is paid in advance direct to the agency via monthly standing order as well as the cleaners fees per hour attended.
Please call for the hourly rate in your area.

If you have a question that is not answered on this page, please click here to contact us.